Have you ever gone to a restaurant or store and heard the staff having a conversation in front of the customers that they just shouldn’t be having?
Today I stop by the local Subway shop to get lunch and the staff are speaking loudly, like they want us as customers to hear the converstation…they are speaking about the owner of the business and how she called during a busy time and she doesn’t understand the problems they are having etc, etc, etc.
Let’s just get my thoughts on this straight: you should never have that conversation in front of clients/customers – NEVER. If you have issues then you should discuss them in private – preferably with someone who can affect change. In fact you should never have a conversation with another staff member in front of a client/customer unless it involves that client/customer.
It makes me wonder as a camp director what our staff talk about in front of our campers, thinking that the campers will never share the information and thinking that we as camp directors will never discover…
Just some thoughts for today – I want to train my staff on how to better understand this aspect of the interaction with campers.
Comments
One response to “Service at Local Subway”
This really screams to be made into a training video, with some funny scenes of what the campers overhear, and what they misunderstand it to mean! It is so important to project a role of professionalism and confidence in front of the kids. They look up to the adults, and want and deserve positive role models. Let’s remember to handle our staff issues privately and professionally. Thanks for bringing this up, it matters!