Over the past couple of months I’ve been thinking about a presentation that I saw at Think Camp in November. Gab Raill from Camp Oureau presented a session that revolved around the opening that the sentiment “If you don’t have something nice to say, don’t say anything at all” leads to more problems in our camp staff than we know or realize.
Along the same line is this blog post that I found about “why the customer is always right” is wrong.
How do we treat our camp staff when a complaint comes down from the parents?